Returning Your Unwanted Items

Returning Your Cooker Hood

We currently deliver the majority of our cooker hoods through our own delivery service. If you live in an area we don't cover with our own delivery vehicles we will send your goods by courier. Goods will require someone present at the delivery address to sign for the product.

We will always do our best to get goods shipped out to you as soon after you place the order as possible, usually within 5-8 working days, please inform us of any special delivery requests before we despatch your goods. In the case of deliveries during the working week, we would recommend you consider whether a delivery to your place of work would be more convenient. You can set up additional delivery addresses as part of the Online Checkout process.

Standard Delivery: We aim to deliver all mainland UK standard orders in 5-8 working days depending on the area you live in. However, sometimes during busy periods, deliveries may take slightly longer. If you have not received your delivery within 5 working days, please contact our Customer Services department.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive. We aim to deliver standard orders within 7-10 working days to Northern Ireland and AB postcodes and 10 working days to the Highlands and Islands.

Returns Policy:

Luxair Cooker Hoods Limited hopes you are delighted with your purchase, if however, you are not entirely satisfied with your order there are two options for returns / exchanges.

Returning your product because you've changed your mind

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 14 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions. 

It is the customer’s responsibility to confirm the suitability of their chosen extractor hood prior to placing an order. This includes colour, dimensions, accessories and the choice of ducting kit used for fitting the new extractor hood. Any item ordered that isn't suitable for your installation purposes, may be subject to a re-packaging fee if the goods are not returned to Luxair in their original condition.

Returning a faulty item

If your product develops a fault within 28 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

After 28 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.

In every case please contact us prior to sending a return so that we can make proper arrangements. Goods returned without prior agreement will not be replaced / refunded.

With any returns please make sure you:

  • Include the original proof of purchase and your own details such as name and address and contact telephone number.
  • Clearly mark your returns to be sent to:
    Luxair Cooker Hoods Limited
    Luxair House
    Keld Close, Barker Business Park
    Ripon HG4 5NB
  • Package your goods to protect during transportation. Luxair Cooker Hoods Ltd. are unable to accept responsibility for goods until they are received at our head office. You the customer are responsible for the goods up to this point.
  • Obtain and retain proof of sending as we are not responsible for goods which do not reach us.