Log A Service Fault Or Repair

Log A Service Fault Or Repair

Log A Service Request or Repair

You have received a response to your Log A Service Request or Repair form, with the following responses:

Luxair Cooker Hoods Service or Repair Form

Please use this form to log a service or repair only

Following the developing situation of the Coronavirus and with advice from the Government, we’ve introduced new measures to help keep our customers and engineers safe.

Our engineers are taking the following precautions to ensure the safety of our customers:

  • Engineers are now to take a 2-step back approach once your doorbell has been rung or they have knocked on the front door.

  • Engineers may use additional personal protective equipment such as single use foot covers,face visors and gloves whilst carrying out repairs. Some engineers may also use a mask.

  • Please make sure that doors are opened for engineers so ,that there is a clear path to your appliance and to also help the engineers touch as little as possible in your home.

  • Engineers will observe Social Distancing Guidelines throughout the visit as much as possible. You may be asked not to enter the work area whilst the engineer is on site, to maintain a 7ft or 2m distance from you or other members of the household.

  • You will not have to sign engineer tablets for a normal job completion, instead you may be asked if the engineer can sign on your behalf.

  • If you need to sign a Health & Safety Notice or Disclaimer, a paper copy may be used and photographed for evidence.

Please use this form to log a Luxair service call, all our service phone lines are now closed and as a result we can only take service requests by way of this form. Be assured that your email will be answered within 48 hours with a response.

Please make sure you answer all questions in the form, as this will save time if we need to get back to you.

Please upload any photos or videos of your problem, as this will also help us determine how to fix or advise you on a repair if required.    


Start Your Service Request Application Here

Please note, that we cannot repair other manufacturers cooker hoods, we can only repair our own brand Luxair cooker hoods, it is important that you give us all the information required below, otherwise this could lead to a delay in any possible repairs due. 

* Full Name
Please enter your full name

* Your Address - where the appliance is fitted
Your full address please

* Post Code
Please enter your postcode where the appliance is installed

* Phone Number
Mobile Number Please

* Email

* COVID-19
Have you or anyone in your current family had or had symtoms of the covid-19 virus

* Did You Check The Fuse ?

* Enter Product Code
Enter Product Code LA-90-STD-SS For example

* Enter The Serial Number
This is on the label either inside the appliance or on the packaging ( Starts With Either SN - Lotto - or a Date )

* Date Purchased ( The date you purchased your appliance )

* Date Installed On ( The date it was installed )

* Is your appliance an Ex-Display Showroom model ?
If your cooker hood or hob was sold as a ex-display please select as below

* Commercial Or Domestic Use
Is your appliance installed in either commercial or domestic premises? example ( Cafe or House )

* Is Your Appliance Ducted Out or Charcoal Filtered ?
Ducted Or Filtered

* Problem Description
Please describe in detail what problem you are having

Send us a photo or file
Please Upload your photos 4 max

Upload   .gif, .jpg, .jpeg, .png, .mpg, .gif, .pdf, .mp4, .avi, .mov

* Where Did You Purchase Your Appliance From
Please tell us where you purchased your appliance from

Please Check And Submit Your Form
Great Job We have It. Relax we will contact you soon