Following the developing situation of the Coronavirus and with advice from the Government, we’ve introduced new measures to help keep our customers and engineers safe.
Our engineers are taking the following precautions to ensure the safety of our customers:
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Engineers are now to take a 2-step back approach once your doorbell has been rung or they have knocked on the front door.
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Engineers may use additional personal protective equipment such as single use foot covers,face visors and gloves whilst carrying out repairs. Some engineers may will also use a masks.
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Please make sure that doors are opened for engineers so there is a clear path to your appliance so that engineers touch as little as possible in your home.
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Engineers will observe Social Distancing Guidelines throughout the visit as much as possible. You may be asked not to enter the work area whilst the engineer is on site to maintain a 7ft or 2m distance from you or other members of the household.
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You will not have to sign engineer tablets for a normal job completion, instead you may be asked if the engineer can sign on your behalf.
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If you need to sign a Health & Safety Notice or disclaimer, a paper copy may be used and photographed for evidence.
