Delivery Information

When Is My First Working Day For Delivery?

If you placed your order Monday-Thursday before 5pm, your first working day will be the following day. If you placed your order after 5pm, the first working day would be 2 days later.

If your order is placed Friday before 5pm, your first working day would be Monday. Orders placed Saturday/Sunday or after 5pm Friday, the first working day would be Tuesday.

Please be aware Bank Holiday's will impact when your first working day is.

 

Can I still use Click & Collect online?

Yes you can collect Direct from Luxair Cooker Hoods with prior arrangement, warehouse based in Ripon North Yorkshire HG4 5NB.

Order before 4pm for next day collection. Please note, we have changed it from the usual 8pm cut off time due to high customer demand.

We'll notify you by email or text message when your order is ready to collect.

Please wait for this notification before going to collect your order as collection times are subject to change.

 

Unpacking Your Goods

Please ensure you unpack and check the product within 48 hours of delivery. If there are any defects or imperfections with the products please let us know.
 

Delivery costs to non-UK destinations are calculated on an order by order basis and is dependent on the delivery destination and value of the goods ordered.

 

Failed Deliveries

We understand that sometimes you will not be available to receive your goods. For small appliances our couriers will attempt redelivery once after which you will be charged for any further redelivery attempts. For large items requiring two-man delivery, if you have been advised of a delivery date by us and are subsequently not available to accept the goods, a redelivery charge will be applied.

 

Returning your product because you've changed your mind

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions. 

For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days and is free from any damage.