Luxair Customer Reviews

 

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"We don't always get it right, but be assured we will always put it right"

Firstly, the hood looks fantastic. It’s the only one we could find with a curved chimney, which matches our curved cupboards.
Secondly, the service from Luxair was exceptional. I bought the 90cms version hood, but when it came to the kitchen being installed, the fitter said the hood was too big. Luxair arranged a replacement with the 80cms version, and arranged collection and delivery.
Thirdly….and this is important these days…I was able to speak to an actual person! I didn’t have to use email or chat or messaging; they provide a telephone number, answered by Hollie, who was excellent.
Thank you Luxair. Very happy customer.

Very helpful and professional from start to finish - easy to contact by phone, delivered with a few days, glass and lights checked on delivery (by Chris, thank you!)
Just need the kitchen now…

We called in without an appointment, at Lunchtime!, thinking there was a showroom, which there wasn’t,
We were greeted by David, who was actually on his Lunch break. Despite being on his break he welcomed my Wife and I in, We explained the advice we wanted for Cooker extraction in our Kitchen, provided pictures, dimensions etc. David could not have been more helpful, he invited us into the warehouse pointing out and warning us of any trip hazards etc. He then got to work on his computer and quickly came up with what he considered to be the ceiling extractor most suited to our requirements. Then, not only did he bring the unit for us to view, he unpacked it, wired it up and demonstrated, how powerful, quiet and stylish it was. The rest, as they say, is History, we bought it, there and then, along with ducting, he loaded it into our car and we were on our way. Could not recommend him or the company more. THANK YOU LUXAIR

Delivery service was like a breath of fresh air. Lee turned up on time, smartly dressed in Luxair uniform, was friendly, brought my cooker hood into the house, unpacked it to check for damage and then put it all back safely in the packaging. He also provided fitting tips to pass on to my kitchen fitter. Delivery service is never like this these days, so I was pleasantly surprised. Thanks Lee and Luxair! The hood will not be fitted until the kitchen refit but it certainly looks very smart and high quality.

Very good buying experience and very good delivery experience. The sales department were responsive and very helpful with advice on the purchase and installation.
The delivery was on the date requested and right on forecast time - Lee was excellent, informing us 30 minutes in advance and unloading, lifting the hood inside and checking all was in order. Thanks Lee!

Chris the delivery driver was exceptional and a real credit to Luxair. Very professional and very helpful.

We have just built a new house so wanted everything just perfect! We could not fit a cooker hood because the window was in the way so we got in touch with Luxair looking for advice and thankfully they recommended an Arcus venting induction hob. This is an amazing piece of kit and gets rid of all the Steam and fumes through the centre of the hob. We are highly delighted and if you had the same problem you would never regret buying one of these! Thank you Luxair!

Purchased this extractor hood last month. Excellent quality and well packaged. Easy to fit, once you have secured the bracket to the ceiling then all you do is lift the hood up and slide into place, which then holds it for you while you secure it in place with two screws.
Really impressed with the extraction on it. We normally have to open a window when cooking Sunday roast but we no longer need too, well not because of condensation anyway.
I would highly recommend both the product and the company. We couldn’t find the remote control and contacted them by email (was late at night). Next day they responded asking for us to check the clear packaging as it is taped to that, and it was (silly us).
Here are some pics, we are really happy with our choice. Edit- no place for pics so sent them to company to use.

Fantastic service. The delivery was on time, the product box was opened checked and photographed by the Luxair driver to make sure everything was correct and present. The instruction manual suggested additional parts, I phoned the warehouse manager and he went the extra mile to get them delivered from Italy within 10 days (very lucky) and no extra charge. I would definitely recommend the company and all products.
Many thanks from Deerpark Construction (2023) LLP

Lee called us when he was on his way with his ETA, was very friendly and went out of his way to discuss how to safely unpack and best installation with our fitter.

Excellent service, delivery guy (Lee) top bloke, really took pride in his company and customer care.
I inadvertently ordered too many filters, rather than just take my money, the company contacted me and advised me to review my order. I corrected the mistake and they credited me immediately.

Ecxellent service on delivery. Had to wait 4 months to fit but now fitted and looks great and performs even better

Great looking product and excellent communication from the point of sale, right through to delivery.
Chris, the delivery driver informed me when en route, carefully carried the item to a place of my choice and checked for any damage or issues before asking me to sign for the delivery.
Exceptional service throughout and I’m now looking forward to installing.

Beautiful product, delivered promptly and with great care by Lee. He carried it inside, opened the box, checked the contents, explained how to clean it and look after it, then went on his merry way. Delightful. Other companies should take note! This is service!

Excellent service and prompt delivery. Chris opened and checked the all important fascia and rim. Service with a smile. Thank you Luxair.

This company have been great to deal with. We ordered a cooker hood and it arrived very quickly. Between ordering and receiving the item, we had a re-think of our new kitchen and decided we wanted a bigger model! We were almost tempted to just stick with what we had ordered, as often returning large products is not easy, but they couldn't have been more helpful! We ordered the bigger model, and they delivered it in good time and collected the previous one at the same time. Communication was great and the whole process was very simple. The delivery was made by Lee from Luxair, who talked me through how to clean the stainless steel finish and how to wash the filters in my dishwasher. Thank you Lee - you are an asset to Luxair!

Purchased a hood from this company and they delivered quicker than expected. Lee, the delivery driver, brought the hood in, unpacked and checked it to ensure it had not been damaged in transit. Gave me a few good pointers on fitting. Haven’t got round to fitting it yet but very pleased with the sales and delivery service.

Bought a cooker hood from Luxair - it was delivered when expected and Lee (the delivery driver), was very helpful. He brought the hood into the house, unpacked and checked it to ensure it had not been damaged in transit. He was very thorough and went over some key points about fitting it, which will be put into practice next week when it is fitted. Overall very pleased with the service from Luxair and the product looks great.

Lee delivered our hood, etc today, maintaining a cheery efficiency despite the pouring rain. He opened the packages to check all was in order and gave us helpful advice about maintenance. So far so good - delighted with the service.

May I take this opportunity to thank Dave for the trouble he took when I picked up my kitchen extractor hood today the kindness he showed towards myself & my wife he was outstanding he explained any questions we had regarding the the installation of the product I would also like to thank Chris who put the cooker hood into the car I would not hesitate to recommend this company to anyone looking for a cooker hood once again thank you for your time & trouble 

Our old cooker hood broke down and it was time for something new we started a search on the internet after looking at a lot of companies we found Luxair and so glad we did.
This is the only company we found who describe fully the product including the grade of steel they use we decided on a traditional cooker hood in black delivery was fast and easy for my cousin to fit looks amazing Fanastic Company

Such a pleasure to deal with a British company run by dedicated people who pride themselves in providing excellent products and customer service. Delivery driver Lee was excellent, as was the communication from Luxair from the moment we placed the order. Such a breath of fresh air compared to the shed store dross! We are yet to open the box and inspect the goods but I am sure all will be well. 100% excellent company and product, A+++++

I had a technical query on a ceiling extractor fan, and this was answered promptly. It was only 3 days from ordering the fan to delivery, by Luxair themselves, to the UK South coast.
Their driver Lee was punctual and we inspected the item, he then explained how to handle it during installation to prevent damage. Really happy that all went well, and all from a British company.

I didn’t buy a hood, but I bought a house which had one fitted. The hood kept dropping down…you know…you’d push it back and the following morning it’d flop open again lol.
Anyway, I dropped Luxair an email with some pictures and had an almost instance response…and they posted me some new grommets the next day.
Problem solved.
If I ever remodel the kitchen, I’ll be getting another Luxair hood! Thanks for the great service; courteous, expeditious and clearly with the desire to be helpful. It’s refreshing. Thanks

Great-looking product at half the price of competitors! I’m very pleased with the service I received. I was kept informed about the delivery, which arrived exactly on time. Lee delivered the product, checked its condition, and provided helpful advice on use and installation. Very happy customer!

Ordered a Skyline extractor recently. Whilst looking on line, this product is considerably cheaper than similar products on the market. Simple ordering process and delivered on time as advised, by a very pleasant and helpful driver who’s explained about the product and care required in maintenance. Looks an excellent product and very pleased with the purchase experience.

Very helpful sales and technical advice. Delivery was prompt, on time and Lee (delivery guy) helpfully unpacked the Caporra extractor and made sure there was no damage in transit.

We had survey, purchased and installed cooker hood by Luxair. We took the advice, and decided the model cooker hood for our kitchen. The installation job was fantastic. Simon and Jim (Appologise if I remember the names incorrectly) setup the protection indoor and outdoor before the work, their work was just clean, neat, and prompt. After work, they cleaned up the site, and brushed all the dust. They also made tests to ensure everything was fine. Very professional. We feel our property was respected, and we are very satisfied.

Following an excellent experience with the recent purchase of an extractor we decided to also buy an induction hob from Luxair. Once again it was a smooth experience from start to finish - Lee the (friendly and knowledgable) delivery driver checked the goods were undamaged and provided some very useful product information. The hob and extractor won't be installed for a while but if the products match the service in quality I will be delighted!

We’ve brought from Luxair a couple of times now and it’s always great service. Communication was good throughout the process and Lee was extremely thorough with checking the product with me on delivery - and giving me tips for maintaining the finish.
Would highly recommend.

Great customer service. Very quick reply to emails. Sensible and helpful suggestions to queries. We thought there was a fault with the extractor (it was an electrical fault in the house). Luxair were extremely helpful and sent a replacement part very quickly. Allowed us to return when not needed. Highly recommended

A fantastic company with incredible people to deal with! I was on my way to collect my kitchen extractor fan from Leeds on a Friday (they’re closed on weekends, and I had a fitter scheduled for the next day). Unfortunately, my car broke down about 40 minutes away. I called the company to see if there was any chance they could deliver it that day. It was already 2 PM, and they close at 4:30 PM, so I knew I wouldn’t make it in time.
The staff were incredibly helpful and spoke to Dave in the warehouse, who went above and beyond to arrange for my order to be delivered within the hour. I can’t thank them enough for their exceptional service. I highly recommend this company!

I had to remove our cooker hood and conduit to redecorate the kitchen. The reassembly proved to be a real challenge. After 3-4 frustrating hours I phoned the company and was put in touch with "Simon". He helped solve the problem. I was most grateful for his assistance, sense of humour and patience.
True after sales customer service

Just taken delivery of our Induction Hob and Down Draft Extractor. What a pleasure to deal with a British company run by such nice helpful people who obviously pride themselves in providing excellent products and customer service from the moment we placed the order to taking delivery. The delivery driver was excellent. Polite and knowledgeable, taking time to open the hob to check that it wasn't damaged. Would definitely recommend this company.