If you have created an account, you can view all order details there. If you checked out as a guest, we will email you a confirmation once your order has been processed.

You can return an item by following these steps:

Check our returns policy – Ensure your item is within the return period and in its original condition.

Contact our customer service team – We’ll provide you with a return authorisation and instructions.

Package the item securely – Include all accessories, manuals, and original packaging.

Send it back using the advised method – Keep your proof of postage until your refund or exchange is processed.

Note: Items damaged, used, or missing parts may not be eligible for a full refund.

We aim to dispatch all orders as quickly as possible.

Standard delivery: Usually arrives within 3–10 working days after dispatch.

Express delivery: Typically arrives within 1–3 working days after dispatch.
 

Collect in person at Luxair warehouse the next day.

Please note: Delivery times may vary during busy periods or for large/heavy items.