Luxair Customer Reviews

All our customer reviews are posted against the product they have purchased, these are true and honest actual customer reviews and can be seen on our website directly. Luxair only produce quality kitchen extractor hoods made to last. LuxAir Hoods Reviews

Buy Online with Confidence and Trust, We don’t always get it right but we always put it right, 82% 5 star customers agree

4.5 stars: Excellent

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LuxAir Hoods Reviews

Product returns LuxAir Hoods Reviews

Bought a 60cm flat black cooker hood. Originally purchased a 150cm ducting kit to go with the unit. On further inspection of the route for the extraction I realised that I had ordered the wrong size ducting. This all happened before the covid-19 lockdown. I contacted the company and they we’re extremely understanding. There was no quibble and provided my replacement parts on return of the originals. I cannot praise this company enough for the speed and friendly customer service that they provide me with, and I wouldn’t hesitate to recommend them in future.

70cm Round Island Cooker Hood LuxAir Hoods Reviews

5 stars: Excellent 3 days ago Fantastic service.....strongly recommend We bought a cooker hood April 2013 (quite big, having 4 filter plates and finished in steel, so somewhat industrial-looking - but for domestic use). It had a 5 year warranty and we registered the purchase and received two further years extension, so covered until late April 2020. Late June 2020 it started to take great delight in switching itself on maximum at 3.00am and again and again. After a few nights I disconnected it. Hard to complain after 7 years if a product goes faulty so I took the control panel to bits myself and guessed that the fault had to be in the circuit board. The motor and all parts were still perfect so I phoned to order a replacement part and a recording told me to email instead (Coronavirus - staff working from home). I did so and Hollie emailed back to me within 10 minutes to say that as the warranty had only recently expired, Luxair would send an engineer as a good will gesture. This morning, exactly 7 days after first contact, James arrived and not only repaired the hood but installed the latest controls to include auto shut-off and timer. So for zero charge Luxair have upgraded / updated the hood even though it was out of warranty after 7 years. How could such service possibly be beaten? Hollie's emails were polite and friendly and James the engineer who arrived to do the job was excellent. Luxair's policy towards their customers has to be complimented - they knew I was a domestic customer not trade or commercial and they still repaired / updated the hood knowing that they were losing a potential sale of a complete replacement unit. Great ethics.

I ordered a 70cm Round Island Cooker Hood Chrome, but was out of stock at time of ordering. Luxair kept me informed every week of the status of my order. Once they had received it in stock they contacted me again to arrange a delivery date and time to suit me. Our electrician had never fitted this make before and was so pleased at the ease of installing it with really well thought out design details. It looks superb over our hob, very pleased with the whole experience. {35434}

LuxAir Hoods Reviews

Great product! LuxAir Hoods Reviews

Great product, good contact regarding delivery looks good and works well!

LA-90-CELUX Extractor LuxAir Hoods Reviews

We recently purchased a LA-90-CELUX extractor. All the staff were very professional, they answered all our questions with confidence and explained everything fully to us putting us at ease with our purchase. We never felt rushed or pressured and they were all a pleasure to deal with. Would definitely recommend Luxair Hoods. Thank you very much.

Five star for customer service LuxAir Hoods Reviews

When something breaks down it's not just annoying but very upsetting, When my Luxair extractor fan started making a loud noise I was pleased to see Luxair gave a 7 year parts and labour warranty. A call to customer services arranged for the engineer to ring me on Monday to arrange a service visit, imagine my delight when later the same day the engineer rang to say he would be in the area tomorrow could he call in! A charming young man turned up earlier than expected, worked quietly and quickly, took great care of my ceramic topped range cooker, fixed my extractor which now works perfectly.I found Luxair to have the most comprehensive range of products at very competitive prices, I will certainly buy their products and would recommend them to anyone who appreciates good service.

Luxair LA-72-CAN stainless steel. LuxAir Hoods Reviews

Very good quality and easy to install. Also good to be able to speak to someone at customer services when asking technical advice before selecting the model.
John Karayiannis 94836

Bought a new flexizone induction hob… LuxAir Hoods Reviews

Bought a new flexizone induction hob two weeks ago LA-90-LUSSO-IND, and wow, arrived the next day by pallett to save damaged i suppose!! was not dissapointed with the quality, took my fitter less than 15 mins to install as he downloaded the instructions before it arrived, save a lot of time when it did , fit like a glove (:))
Great company and great staff who know there stuff.
Don't hesitate to use Luxair, great to deal with.

Built in Cooker Hood for my new Kitchen LuxAir Hoods Reviews

I wanted a great built in Cooker Hood to go with my new Kitchen, and a friend recommended LuxAir Hoods. With lots of shiny surfaces (including the ceiling) in the new kitchen, I wanted something with good suction, and I was not disappointed! The added bonus of LED lights to light the dark spots around the hob are great!
I have not needed to clean the filters yet, but love that they can be just put in the dishwasher! Great product, fast friendly delivery, hence the 5 stars!
Would recommend LuxAir Hoods!

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