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Request A Service Call/Repair

Luxair Cooker Hoods Limited. warrants its products to be free from defects in material and workmanship for one year following the date of shipment & installation. Luxair Cooker Hoods Limited. will repair or replace, free of charge, any product of its manufacture which, at the time it is returned to the supplier or Luxair, is found to have been defective during the warranty period. This warranty does not cover damage or liability for misuse, abuse, or the improper application or installation of the Luxair Cooker Hoods Limited Product.

Log A Service Request or Repair

You have received a response to your Log A Service Request or Repair form, with the following responses:

Luxair Cooker Hoods Service or Repair Form

Please use this form to log a service or repair only

Following the developing situation of the Coronavirus and with advice from the Government, we’ve introduced new measures to help keep our customers and engineers safe.

Our engineers are taking the following precautions to ensure the safety of our customers:

  • Engineers are now to take a 2-step back approach once your doorbell has been rung or they have knocked on the front door.

  • Engineers may use additional personal protective equipment such as single use foot covers,face visors and gloves whilst carrying out repairs. Some engineers may will also use a masks.

  • Please make sure that doors are opened for engineers so there is a clear path to your appliance so that engineers touch as little as possible in your home.

  • Engineers will observe Social Distancing Guidelines throughout the visit as much as possible. You may be asked not to enter the work area whilst the engineer is on site to maintain a 7ft or 2m distance from you or other members of the household.

  • You will not have to sign engineer tablets for a normal job completion, instead you may be asked if the engineer can sign on your behalf.

  • If you need to sign a Health & Safety Notice or disclaimer, a paper copy may be used and photographed for evidence.

Please use this form to log a Luxair service call, all our service phone lines are now closed and as a result we can only take service requests by way of this form. Be assured that your email will be answered within 48 hours with a response.

Please make sure you answer all questions in the form as this will save time if we need to get back to you.

Please upload photos of your problem as this will also help us determine how to fix or advise you on a repair.    

 

Start Your Service Application Call Back Below 

* Full Name
Please enter your full name

* Your Address
Your full address please

* Post Code
Please enter your postcode where the appliance is installed

* Phone Number
Mobile Number Please

* COVID-19
Have you or anyone in your current family had or had symtoms of the covid-19 virus

* Email

* Please Confirm Email

* Please tell us your product code
This will start with LA- (LA-60-CVD-ISL-BLK) for example, or if its related to a part enter part!

* Enter The Serial Number
This is on the label either inside the appliance or on the packaging ( Starts With Either SN - Lotto - or a Date )

* Date Purchased ( The date you purchased your appliance )

* Date Installed On ( The date it was installed ) )

* Was your appliance a EX-DISPLAY Showroom model ?
If your cooker hood or hob was sold as a ex-display please select as below

* Commercial Or Domestic Use
Is your appliance installed in either commercial or domestic premises? example ( Cafe or House )

* Is your appliance ducted or filtered
Please only select one option

* Problem description
Please describe in detail what problem you are having

Send us a photo or file
Please Upload your photos 4 max

Upload   .gif, .jpg, .jpeg, .png, .mpg, .gif, .pdf, .mp4, .avi, .mov

* Where Did You Purchase Your Appliance From
Please tell us where you purchased your appliance from

Please Check And Submit Your Form
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