Request A Service Call/Repair

Luxair Cooker Hoods Limited. warrants its products to be free from defects in material and workmanship for one year following the date of shipment & installation. Luxair Cooker Hoods Limited. will repair or replace, free of charge, any product of its manufacture which, at the time it is returned to the supplier or Luxair, is found to have been defective during the warranty period. This warranty does not cover damage or liability for misuse, abuse, or the improper application or installation of the Luxair Cooker Hoods Limited Product.

Log A Service Request or Repair

You have received a response to your Log A Service Request or Repair form, with the following responses:

Luxair Cooker Hoods Service or Repair Form

Please use this form to log a service or repair only

Please use this form to log a Luxair service call, all our phone lines are now operating on a minimum staff basis and as a result we can only take service requests by way of this form. Be assured that your email will be answered within 48 hours with a response.

Please make sure you answer all questions in the form as this will save time if we need to get back to you.

Please upload photos of your problem as this will also help us determine how to fix or advise you on a repair.

Start Your Service Application Call Back Below

* Full Name
Please enter your full name

* Your Address
Your full address please

* Post Code
Please enter your postcode where the appliance is installed

* Phone Number
Mobile Number Please

* Email

* Please Confirm Email

* Please tell us your product code
This will start with LA- (LA-60-CVD-ISL-BLK) for example, or if its related to a part enter part!

* Enter The Serial Number
This is on the label either inside the appliance or on the packaging ( Starts With Either SN or a Date )

* Date Purchased ( The date you purchased your appliance )

* Date Installed On ( The date it was installed ) )

* Was your appliance a EX-DISPLAY Showroom model ?
If your cooker hood or hob was sold as a ex-display please select as below

* Commercial Or Domestic Use
Is your appliance installed in either commercial or domestic premises? example ( Cafe or House )

* Is your appliance ducted or filtered
Please only select one option

Arcus Induction Hob (must be on 6" Ducting) Induction Or Ceramic Hob ( No Ducting Required ) 100mm (4") 125mm (5") 150mm (6") Not ducted Filtered Only Not sure! (this will affect your warranty) see terms & conditions

* Problem description
Please describe in detail what problem you are having

Send us a photo or file
Please Upload your photos 4 max

Upload .gif, .jpg, .jpeg, .png, .mpg, .gif, .pdf, .mp4, .avi, .mov

* Where Did You Purchase Your Appliance From
Please tell us where you purchased your appliance from

Please Check And Submit Your Form

Request A Service Call/Repair

Log A Service Request or Repair

Luxair Cooker Hoods Service or Repair Form

Please use this form to log a service or repair only

Start Your Service Application Call Back Below

* Full Name Please enter your full name

* Your Address Your full address please

* Post Code Please enter your postcode where the appliance is installed

* Phone Number Mobile Number Please

* Email

* Please Confirm Email

* Please tell us your product code This will start with LA- (LA-60-CVD-ISL-BLK) for example, or if its related to a part enter part!

* Enter The Serial Number This is on the label either inside the appliance or on the packaging ( Starts With Either SN or a Date )