Our Delivery Service
We use our own fleet of vehicles to deliver throughout much of Great Britain. For the rest we use Royal Mail, parcel delivery company APC or Pallet company Nidd Transport.
Delivery cost will be shown at the checkout after your details have been input.
Alternatively, you can arrange your own collection however please note hoods over 90cm are required to be collected by pallet. These hoods are generally too large to be transported as a parcel delivery. We will palletise, wrap the hood securely and await collection information.
Luxair Timed Delivery Window
Luxair Next Day Delivery
Change your Delivery Slot
Unpacking your Goods
Please ensure you unpack and check the product within 48 hours of delivery. If there are any defects or imperfections with the products please let us know.
We understand that sometimes you will not be available to receive your goods. For small appliances our couriers will attempt redelivery once after which you will be charged for any further redelivery attempts. For large items requiring two-man delivery, if you have been advised of a delivery date by us and are subsequently not available to accept the goods, a redelivery charge will be applied.
Returning your product because you've changed your mind
Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.
For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days. undamaged